Refund policy

📦 Return and Rrefund Policy

30-Day Satisfaction Guarantee – Your Satisfaction Is Our Priority

At Palmo Gallery, we want you to be absolutely delighted with your canvas. If not, we’ll refund you.

Our Simple Promise

If your canvas does not meet your expectations (colors, print quality, overall appearance), we will issue a full refund.
No return required – you keep the canvas.

How Does It Work?

  • Contact us by email at info@palmo.gallery within 30 days of delivery

  • Send us a photo of the received canvas so we can understand the issue

  • We process your refund within 48 business hours

  • You keep the canvas – no return shipment required

Why This Guarantee?

We have complete confidence in the quality of our creations. Each canvas is printed on premium canvas using long-lasting professional inks.
However, colors may vary slightly depending on screens, and we prefer to refund you rather than leave you with a product you are not fully satisfied with.

Special Cases

  • Personalization error on our part (wrong name, spelling mistake): free replacement + refund if desired

  • Damage during shipping: immediate free replacement

  • Delivery delay: we keep you informed and offer a commercial gesture

Questions?

Contact us at info@palmo.gallery – we reply within 24 hours maximum.

Our goal is your complete satisfaction. Shop with confidence.

💳 Refund Policy

30-Day Satisfaction Guarantee

If your canvas does not meet your expectations, we will issue a full refund within 48 hours.
No return required – you keep the canvas.

Contact us by email with a photo of the received canvas within 30 days of delivery.

For more details, please consult our full Return & Refund Policy.